Question 1

My wall-hung toilet (Concealed Flush Tank) is leaking inside the wall. Do I have to break my expensive tiles?

Accepted Answer

This is the #1 fear for residents in Hiranandani Estate, Rustomjee, and Lodha. The answer is: Usually, No. If water is trickling into the pot continuously, it’s a washer or float valve issue, accessible through the flush plate panel. We specialize in repairing Grohe, Geberit, and Jaguar concealed cisterns through the service hatch without breaking a single tile. We carry the specific washers these brands required.

Question 2

My shower pressure is very low, even though the building has high pressure. Is the pipe blocked?

Accepted Answer

If you live on Ghodbunder Road or Pokhran Road 2, this is likely "Calcification," not a blockage. Many societies rely on tanker water during summer, which has high hardness. The calcium creates a rock-hard layer inside your showerhead and faucet aerators (filters). We perform a "Chemical Descaling" of your fixtures to dissolve the blockage and restore full force flow. No need to change the pipes!

Question 3

I hear a loud "whistling" sound from the pipes, and my Health Faucet pipe keeps bursting. Why?

Accepted Answer

This is a dangerous sign of PRV (Pressure Reducing Valve) Failure, very common in Thane's 30+ floor towers. If the pressure exceeds 4-5 bars, it will burst your geyser or jet spray pipes. We test your line pressure with a gauge. If it's too high, we adjust or replace the PRV in your duct shaft immediately to protect your appliances from bursting.

Question 4

The water from my tap is reddish-brown in the morning. Is the tank dirty?

Accepted Answer

If you live in the older areas like Naupada, Charai, or near Talao Pali, your building likely still has old GI (Iron) Pipes. These pipes rust from the inside over 20+ years. Cleaning the tank won't help. We recommend replacing the specific rusted sections with CPVC or UPVC pipes, which are rust-proof and food-safe.

Question 5

My kitchen sink drains very slowly. Is it just food waste?

Accepted Answer

In Thane, it's often a mix of food grease and "Construction Dust" (if you are in a developing area or recently renovated). The dust turns into heavy mud at the bottom of the "Bottle Trap." We don't just use a plunger; we dismantle the trap, clean the drain line with a Mechanical Snake (Spring) to cut through the grease/mud blockage, and ensure free flow.

Question 6

I have a leakage in the ceiling from the flat above. Can you fix it from my side?

Accepted Answer

Unfortunately, Waterproofing must be done from the source (the floor above). However, we can perform a "Pressure Grouting" injection treatment from your ceiling as a temporary stop-gap, but it is not a permanent cure. We provide a Thermal Imaging Check to pinpoint exactly where the leak originates so you can show the evidence to your upstairs neighbor or society committee.

Question 7

Do you serve areas like Owale, Kasarvadavali, or Majiwada? What is the visiting charge?

Accepted Answer

Yes, we cover the entire Thane Municipal Corporation (TMC) limit. Whether you are near the Station or at the end of Ghodbunder Road, our standard visiting/inspection charge is ₹299 (which is waived if you proceed with the repair work worth ₹1000+). We don't charge "long-distance" premiums.